TERMS OF USE

1. General

This web site, which incorporates associated transactions software, underlying technologies and servers ("web site") is owned and operated by Project Tristar Limited ("Tristar") whose registered address is: Units 1 & 2 Horton Road, West Drayton, Middlesex UB7 8BQ, England and in the USA by Tristar Services (US) Inc. Tristar is the data owner and is registered with The Information Commissioner in the United Kingdom; the registration number is 06434912. By using the web site you accept the following terms and conditions and, in addition, if you make a reservation, the standard terms and conditions of sale of Tristar, a copy of which is available on request.

2. Data Protection

Tristar's use of personal information supplied by you when you use this web site is governed by our privacy policy. Tristar fully respects your rights to privacy and utilises the following practices in regards to any information we are provided with or obtain about users of this web site. In order to provide service to you as a customer of Tristar we may require you to provide certain information to us. Common items may include, but are not limited to, the booker and/or the passenger's name, address, phone number and credit card details. By providing this information to Tristar, you are agreeing to allow us to utilise this information to complete all services you request to us. When using this web site your keystrokes may be recorded for service quality, training or other purposes.

We may pass your personal information to, or allow access to your personal information by, third party service providers or organisations that otherwise assist us in providing goods, services or information you request. Since Tristar operates globally, this may mean that we could transfer your data to countries outside the country of origin of the personal information. An agreement is in place in respect of the transfer of data between Project Tristar Ltd. and Tristar Services (US) Inc.

3. Your Responsibilities

3.1 When using this web site you agree:

  • Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the site
  • To be entirely responsible for and keep secret any password used by you. You should change your password if you believe it's no longer secret
  • Not to post, distribute or otherwise upload any defamatory, offensive, infringing, obscene, indecent or otherwise unlawful or objectionable material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication
  • Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights
  • Not to make any unauthorised, false or fraudulent orders, reservations or request for services
  • Not to obtain or attempt to obtain unauthorised access to any private or other customer account areas on the site
  • To not do, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of Tristar or any of our associated companies or third parties
  • Also, not to do anything that is otherwise unlawful or which may cause any liability for us

3.2 If we consider that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the web site we reserve the right to:

Warn you via e-mail to yourself and/or your internet service provider that you have breached these terms, and ask you to stop such conduct, Delete any material or content which you may have posted, without notice to you Terminate your account facilities and/or any other services provided to you by Tristar.

And

Take measures (including terminating, suspending or restricting your access) to prevent you from using this web site.

If your conduct on this web site causes us, or any associated company loss, damage or other costs, you shall be responsible for reimbursing these costs.

3.3 You undertake to fully and effectively indemnify and to keep Tristar indemnified at all times against all actions, proceedings, costs, claims, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by Tristar in respect of:

Any information, data or material produced, stored, transmitted or downloaded by you when using this web site Any breach by you of these terms and conditions or of any law, code or regulation relating to this web site.

4.  Licence

Tristar grants you a non-exclusive licence to access and use the content in this web site for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes.

5.  Intellectual Property Rights

5.1 Tristar, being the author of this web site hereby asserts its right to be identified as the author of this web site in accordance with section 78(2) of the Copyright, Designs and Patents Act 1988.

5.2 The Tristar name and logos are registered trademarks and may not be used without Project Tristar Limited's written permission.

5.3 You acknowledge that the copyright, trademark rights, database rights, patent rights and all other intellectual property rights comprised in or relating to this web site and in the data it contains, including but not limited to text, graphics, audio, video or image files, content, software, data and information displayed on, or available from this site, belongs to Tristar. This includes the organisation and layout of the site and the underlying software that's owned by us or our licensors and suppliers. You agree that all these materials are available for your personal use only, and you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any such materials without our written permission.

6.  Changes to the website

Tristar may at any time make alterations to or to withdraw this web site or any part of it. All Intellectual Property Rights in any developments, improvements, alterations, modifications and enhancements to the Software arising from consultation with the Customer and/or at the request of the Customer shall vest automatically in Tristar upon creation.

7.  Limitation of liability

7.1 Tristar excludes all warranties, express or implied relating to this web site. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose.

7.2 Tristar shall not be liable for any loss or damage suffered as the result of the use of this web site.

7.3 There may be links to other web sites from the Tristar web site; however, these other web sites are not controlled by Tristar and we are not responsible for any content contained on any such web site or any loss suffered by you in relation to your use of such web sites. You waive any and all claims against Tristar regarding the inclusion of links to outside web sites or your use of those web sites.

8.  Terms and conditions of sale

Quotations, rates and charges

All prices are in GBP and are exclusive of VAT at the current rate unless otherwise stated, except coach, minivan and stretch limousine services that are zero rated.

All quotations are estimated journey charges, are valid for 30 days and do not include waiting time, parking, tolls or telephone charges. Gratuities are at the Customer’s discretion. Waiting time is charged at the agreed tariff rate.

Final journey charges will be calculated according to the actual route taken by the chauffeur and any other relevant factors, e.g. waiting time (at the agreed tariff). The chauffeur will take the most optimal route, unless the client gives specific instructions or prevailing traffic conditions dictate.

Charges apply for Customer no shows and cancellation at the tariff rate based on the service booked. Our standard cancellation notice periods for main cities, unless the vehicle has already been dispatched, are:

- Gold vehicles and MPVs in the UK: 2 hours
- Platinum vehicles and MPVs in the UK: 4 hours
- Coaches, minibuses and all other vehicles in the UK: 24 hours
- All vehicles in rest of Europe, Middle East, Russia and Africa: 4 hours
- All vehicles in USA: 2 hours
- All vehicles in the rest of the world: 12 hours

If you cannot locate your chauffeur and you seek an alternative method of transport without first contacting Tristar to try and resolve the situation, you will be charged the tariff rate based on the service booked.

Surcharges will apply on Bank Holidays as follows:

- Christmas Day, Boxing Day, New Year’s Eve from 18:00 and New Year’s Day: 100%

On-site co-ordinators are available on request, and are charged on an hourly basis with a 2 hour minimum charge.

In the event that the interior of the vehicle is soiled or damaged by the Customer, a valeting charge will apply.

Tristar reserves the right to review the charges to take account of movements in the Retail Price Index, currency fluctuations, fuel, legislative changes or any other charges outside of our control.

Payment

Payment terms are 30 days from date of invoice. Tristar reserves the right to charge interest on overdue invoices at the base rate of interest plus 5%.

Tristar accepts most credit cards as a means of payment but a surcharge of 3% will be levied to cover the costs of credit card processing.

Exclusions

Tristar accepts no responsibility for any loss or damage to property, howsoever such loss or damage may be caused. In the event of property being left in a vehicle, we will gladly organise the return of such items if you cover the postage and packaging costs.

Tristar shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.

In the event of any claim against Tristar arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company.

Non-Solicitation of Personnel

If you wish to directly hire or employ a Tristar chauffeur, we reserve the right to levy a £5,000 fee to cover the costs of recruiting and training the chauffeur.

Affiliates

Tristar reserves the right to enlist the services of carefully selected affiliates to provide the service on our behalf during busy periods, but shall remain responsible for the overall service delivery.

Applicable Conditions

These terms and conditions are governed by and are subject to the laws of England and Wales and Tristar and the Customer submit to the exclusive jurisdiction of the courts of England and Wales.

All bookings made shall be deemed to be a confirmation by the Customer to acceptance of these terms and conditions and shall supersede any other terms and conditions from the Customer. Any amendments to these terms and conditions must be agreed in writing by both parties.

Tristar's use of personal information supplied by you is governed by our privacy policy. Tristar fully respects your rights to privacy and utilises the following practices in regards to any information we are provided with. In order to provide service to you as a customer of Tristar we may require you to provide certain information to us. Common items may include, but are not limited to, the booker and/or the passenger's name, address, phone number and credit card details. By providing this information to Tristar, you are agreeing to allow us to utilise this information to complete all services you request to us.

We may pass your personal information to, or allow access to your personal information by, third party service providers or organisations that otherwise assist us in providing goods, services or information you request. Since Tristar operates globally, this may mean that we could transfer your data to countries outside the country of origin of the personal information. An agreement is in place in respect of the transfer of data between Project Tristar Ltd. and Tristar Services (US) Inc.

Whilst every effort has been made to ensure that the information contained in this document is correct at the time of going to print, Tristar regrets it cannot accept liability for any errors or changes that may occur after publication.

Registered Details

Project Tristar Ltd
1 & 2 Horton Road
West Drayton
Middlesex
UB7 8BQ

Registered in England 06434912

terms-of-use